The video chat is stuck on loading or keeps cutting out
Loading screens and frozen video are usually caused by the connection, an extension blocking the chat or an outdated browser.
1. Check your connection
- Switch to Wi-Fi or move closer to the router
- Pause downloads and streaming on other devices
- On mobile data, turn off data saver mode
2. Disable blockers and VPNs for a moment
Ad blockers, privacy extensions and some VPNs can block the video service that runs inside the page. Try disabling them for this site and reload.
3. Update or switch browser
Live video needs an up-to-date browser. Update Chrome, Safari, Firefox or Edge, or try a different one to rule it out.
4. Clear and reload
- Close the tab
- Clear this site's cache and cookies
- Open WomChat again and allow camera and microphone