Help center
Help center
Quick, step-by-step fixes for the most common technical problems before and during a video chat.
The camera doesn't work in the video chat
A black screen or 'camera not found' almost always comes down to permissions or another app using the camera. Go through these checks in order.Nobody can hear me in the video chat
If your partner can see you but not hear you, the problem is usually the microphone permission, the wrong input device or a mute switch.The video chat is stuck on loading or keeps cutting out
Loading screens and frozen video are usually caused by the connection, an extension blocking the chat or an outdated browser.
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