The camera doesn't work in the video chat
A black screen or 'camera not found' almost always comes down to permissions or another app using the camera. Go through these checks in order.
1. Allow the camera in your browser
Browsers ask for permission the first time. If you clicked 'Block', the site can't see the camera:
- Click the icon to the left of the address bar (padlock or settings icon)
- Find Camera and set it to Allow
- Reload the page
2. Close other apps using the camera
Only one app can use the camera at a time on many devices. Close Zoom, Teams, Skype, FaceTime or other browser tabs with video, then reload.
3. Check system permissions
| System | Where to look |
|---|---|
| Windows | Settings › Privacy & security › Camera › allow apps and your browser |
| macOS | System Settings › Privacy & Security › Camera › enable your browser |
| Android | Settings › Apps › your browser › Permissions › Camera |
| iPhone | Settings › Safari (or your browser) › Camera › Allow |
4. Still black?
- Make sure the camera isn't covered by a privacy shutter
- Try another browser (Chrome, Safari, Firefox or Edge)
- Restart the browser or the device
- If the page itself doesn't load, see chat stuck on loading